HDI First Coast

Survey

By Michael Yon, on February 10th, 2011

October Meeting – October 21st, 2010

By Michael Yon, on October 12th, 2010

Topic: Measuring and Reporting on Team and Employee Performance
The presentation will be about how Blue Cross and Blue Shield of Florida measures and reports on team and employee performance as well as other metrics.

Presenter: Juan Torres
Juan C Torres began serving as a Manager of the IT Service Desk at Blue Cross and Blue Shield of Florida in 2006. He manages a team that is responsible for supporting over 8,000 customers with IT related issues. He previously worked in various IT support roles for the company with a background in software distribution, Intel/Linux Server Support, and Active Directory. He has been a member of HDI since 2006.

Location: Enterprise Integration – 11737 Central Parkway, Jacksonville, FL

Remote Site: Southeast Corporate FCU - 3692 Coolidge Ct, Tallahassee, FL
Time: 12:00 to 1:30 p.m.

October 4, 2010 – Lunch with Malcolm Fry

By Michael Yon, on October 12th, 2010

Right: Malcom Fry, Second from Right: Charlene Bates, Left: Derek Rowan

Nominate HDI Analyst of the Year!

By Charlene Bates, on October 7th, 2010

The Jacksonville chapter of HDI is pleased to announce the 2010-11 HDI Analyst of the Year Award. This award recognizes an Analyst who exemplifies the best qualities among support practitioners. Click here for more information or to submit a nomination. Click here for Information and Guidelines including the Minimum Nominee Requirements and Important dates.

ITIL Lite Workshop

By Michael Yon, on July 9th, 2010

Think that ITIL v3.4 is a byzantine quagmire waiting to sink your implementation of ITIL? Wonder where to start or how to navigate the complexities of ITIL? Trying to justify how to create organizational value through the implementation of ITIL? Just overwhelmed at the idea of trying to improve your organization through ITIL?

Attend an affordable one-day ITIL Lite Workshop taught by ITSM industry expert Malcolm Fry, based on his book: ITIL Lite: A Road Map to Implementing Partial or Full ITIL.

Learn from a master! Exchange ideas with peers. Demystify ITIL v3.4 and walk out of this one day hands-on seminar with a refreshing approach to ITIL that will produce results. Don’t delay registering. Seating is limited to maximize the interactivity with Malcolm and your peers.

For more information or questions, contact us at communications@hdifirstcoast.com

Jacksonville, FL Event
Tuesday, Oct 5, 2010
8:30 am – 4:30 pm
Details at: http://www.cherwellsoftware.com/itil-lite
Register at: http://www.cherwellsoftware.com/itil-lite